Terms and Conditions...

About Us

SHASY.COM is all about providing a range top quality designer lingerie in the form of an easy to use no-nonsense approach to on-line shopping. 

The company strives at all times to provide the best in customer service and satisfaction. If you have any suggestions or comments please contact us. 

E-mail us at - customercare@shasy.com

Prices

The price of an item displayed in the sites catalogues, is deemed as that which is quoted in Pounds Sterling (GBP). Please note that prices displayed in any other currencies on the site are intended as a 'guide' price only and are based on a recent currency conversion rate. The price charged is based on the conversion applied by our secure Payment Service Provider at the time of purchase and is clearly displayed prior to confirmation of the order. 
 

Making a Purchase

Making a purchase could not be easier. Just browse our catalogues and click on any items that you wish to buy, select the size and colour, and add them to the shopping cart. Please note that the sizes displayed on the site are UK sizes. If you are unsure of size conversion, please refer to the Size Chart. If you wish to remove an item from your shopping cart, or with to change the quantity ordered, just use the 'Basket' facility. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to satisfy the order.

A confirmation e-mail will be sent to you from our secure payment service provider, quoting the price and the order number.

We regret that at this time we are able to accept Credit/Debit card payment only. We accept credit card payments through our secure payment service provision. All major credit and debit cards can be processed, including Visa, Visa Electron, Delta, MasterCard, Maestro, Amex and Solo.

We also now accept payment through Paypal and should you choose to pay via Paypal they will invoice you accordingly.

Should you wish to cancel an order once it has been confirmed, please send us an e-mail at : cancellations@shasy.com informing us of the order details (including the order number), and we will provide you with a refund. If the order has already been dispatched however, we will inform you by return of e-mail, and advise you of our returns policy (see the 'returns/cancellations' section below)

Please note that your statutory rights are not affected by the Terms and Conditions.

Shipping and Handling

All Postage and Packing within the U.K. is at a standard rate of £3.49

All European Postage and Packing is at a standard rate of £6.99

All International Postage and Packing is at a standard rate of £9.99

We now only ship to : United Kingdom, Europe, Ireland, USA, Canada, New Zealand and Australia.

If you place an order outside of the countries that we ship to, your payment will be immediately refunded back to your card and no order processed.

Delivery

All orders for items that are not currently held in our UK stock are dispatched from the distributor in the US as quickly as possible. We are informed by our distributor that deliveries are currently taking approximately 14 days. Due to unprecedented demand for 'retro' style lingerie and the reduced number of flights out of the US and the increased security measures however, it may on occasion take a little longer. The orders are then dispatched straight away upon receiving them in the UK.

Please be aware that we ask that customers allow up to the maximum of 28 days for delivery as stated. If any item is discontinued or temporarily out of stock, we will inform you as soon as we are informed by the distributor.

Our aim is to dispatch all orders within 7-10 Working days.

*For your privacy we send all orders discreetly in plain packaging that does not indicate its contents in anyway. *

Returns/Cancellations

Right to cancel: UK Consumers

Under the UK Distance Selling Regulations, you have the right to cancel
your sales contract with us within 7 days.
If you wish to cancel your sales contract, please contact us at : cancellations@shasy.com with your order number and name. If your order has already been dispatched we will issue a returns code for the unopened and unworn items to be accepted back into our warehouse.

Distance Selling Regulations - exceptions to the regulations:

1 - Personalised goods or goods made to a consumer's specification.

2 - Goods that cannot, by their nature, be returned*

* Products of a personal nature cannot be returned.

*In the interest of hygiene and the intimate nature of the products we sell on shasy.com we do not accept returns on our items unless faulty. Please see below for full details.

This does not affect your statutory rights.

Please contact us at : customercare@shasy.com for a returns number.

If you feel that any item you have purchased is faulty, simply let us know within 7 days of receipt and return it to us for a refund or replacement.

The goods must be complete, unworn, undamaged and unsoiled and in the original packaging and all labels intact.

Our manufacturers inspect all returned "faulty" products and determine if its a manufacturing fault or customer error/damage.

If found to be customer error/damage then the product will be immediately returned to customer and NO REFUND given.

We will gladly replace your item within 7 days of original orders return.

If you have requested a refund, then please allow up to 30 days (after order returned or order cancelled) for the refund to be processed and paid back to the card that you used for payment.

For your own security we recommend that you obtain proof of posting for returned items.

All returns should be returned to us within 7 days of first contact with us regarding product return. If the returned product does not arrive back with us within 7 days, then the return request will not longer be considered for a refund, but will be issued with a credit note to be spent on shasy.com instead.

We reserve the right to refuse a returned item if all our above terms are not met, and all returned items will be promptly returned to you.

We do not carry the postage costs for returned items.

All refunds will be minus the original postage costs.

Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card transactions go to our secure server using SSL (Secure Socket Layer) encryption and information passed to 'Shasy.Com' is done so using PGP encrypted mail in order to process your credit card details with complete confidence. The details are not viewed anywhere on the web site.

At no time will 'Shasy.Com' be able to view any of your card details.

'Shasy.Com' do not disclose buyers information to third parties.

Privacy

Shasy.Com are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The information collected about customers, is that which is entered at the time of ordering. The reason that we collect information about you is to process your order and to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent, we are replying to your correspondence, or if we need to advise you about your order.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please email us.

E-mail us at : customercare@shasy.com

www.shasy.com reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the www.shasy.com website.